Refund Policy - BTM Furniture

Borntomovefurniture is committed to ensuring customer satisfaction. Please review our refund and return policies carefully before making a purchase.

For store or warehouse pickups, our delivery department will contact you to schedule the pickup day and time.
Customers are fully responsible for transporting and loading their merchandise without assistance from Borntomovefurniture employees.
Borntomovefurniture does not supply packaging for floor model pickups.

If the customer is not reachable to schedule or is not ready for delivery/pickup when the merchandise is ready, a storage fee of 5% of the merchandise value will apply each month after the first 60 days.

The delivery date provided on your order is estimated and may change due to circumstances beyond our control.
If you need to reschedule delivery, a 48-hour notice is required.

Orders can be canceled or revised within 3 days of placing the order unless delivery is scheduled.
After the 3-day grace period, cancellations or changes will incur a 40% restocking fee.

Merchandise in new condition may be returned within 5 days of delivery.
Returns are subject to a 40% restocking fee and an additional $180 delivery charge.
Floor samples and clearance items are sold “AS-IS” and are not returnable.

Frame Warranty: Borntomovefurniture offers a lifetime warranty on product frames from the date of purchase.
Material and Upholstery Warranty: A 6-year limited warranty applies to materials, mechanisms, and upholstery (fabric, leather, foam, lacquer) for material failure. This excludes wear and tear or natural characteristics.
Self-assembly voids the warranty.

Borntomovefurniture is not responsible for damages to items not properly removed before our delivery team’s arrival.
Delivery crew members are not authorized to:
- Move items other than the merchandise being delivered.
- Mount or drill merchandise onto walls.
- Connect or disconnect any media equipment.
Customers are responsible for ensuring the furniture fits through all elevators, stairwells, corridors, and doorways. If the furniture does not fit:
- A 40% restocking fee and additional delivery fee will apply.

At the time of delivery, inspect all furniture carefully.
Damaged or missing items must be noted on the packing slip before the delivery crew departs.
No refund or recourse is available if damages or issues are not documented on the packing slip.
If someone else receives the merchandise on your behalf, they must inspect and document any issues. Their signature is binding.